The power of remote control
4x
higher selection accuracy with sentry AI
20h+
reduced store workload per month
596min
Supported staff, satisfied shoppers
Optional Spot Checks
Employees perform spot checks only when needed – no more routine interruptions.
Triggered directly from the app, the checks are fast, guided, and fully mobile, allowing employees to efficiently inspect baskets without interrupting the overall store flow.
Integrated Loss Prevention
Conduct fewer, more targeted spot checks with our software-based smart loss prevention — without cameras or hardware.
The algorithm flags high-risk baskets based on behaviour and store-specific data, delivering higher accuracy while cutting the cost & complexity of hardware-heavy systems.
Flexible Device Management
Set up, configure, and replace devices in seconds from the app interface. Manage kiosks, smart carts, and other shopreme solutions directly in-store.
Reduce the need for IT support, minimize store disruption and streamline store operations.
Remote & Biometric Age Verification
Empower staff to remotely verify age-restricted purchases, checking IDs only when necessary.
With each verification averaging just 6.4 seconds, the system saves time, reduces queues, and lightens staff workload.
For mobile Scan & Go users, biometric age caching via Face ID reduces the need for repeated verifications.
The supervisor app puts your employees in control without tying them to a terminal. Employees monitor all Self-Service activities in real-time, receive only relevant alerts when action is needed, and respond directly from their mobile device. This means faster processes, less pressure on your staff, and a seamless experience for your customers.
“They excel at adaptivity, flexibility, and fast development”
“At REWE, we are very glad that we chose shopreme for our Scan & Go solution.
They excel at their adaptivity, flexibility for custom solutions, and their fast development cycle"
Oliver Schnurr
Product Owner, REWE digital
Managing user expectations is one of the most important steps in any loss prevention strategy. Making customers aware of the security measures drastically reduces the likelihood of theft by clearly communicating, for example, the possibility of a spot check with an in-app reminder.
Additionally, implement shopreme sentry across all shopreme solutions & third-party SCOs. This AI-powered security layer is built on our proven loss prevention tool, enabling accurate spot checks and effective fraud detection. Prevent 4x more shrink than random checks – continuously learning, no additional hardware.
No shopreme solution? No problem! Integrate the employee app with any SCO software. Benefit from functionalities like age verification, real-time customer basket views, and optional spot checks.
Frequently asked questions
Your questions answered. Did we forget something? Feel free to get in touch!
Can I use the shopreme Supervisor employee app if I already have Self-Checkout Kiosks or legacy SCO software from different vendors?
Yes, shopreme supervisor is fully compatible with third-party self-checkout systems through an API-ready integration.
This allows retailers to implement the app’s mobile age verification, live basket views, and even spot checks driven by shopreme sentry loss prevention across any existing hardware. It provides a unified employee experience without requiring the replacement of your current SCO infrastructure or legacy POS backend.
Key advantages of this unified approach include:
Unified Operations: Employees can monitor all Self-Service activities (Scan & Go, smart carts, and third-party kiosks) from a single mobile interface, receiving haptic alerts only when action is required.
Infrastructure Continuity: You can retain your current Payment Service Providers (PSP), such as Adyen or Worldline, ensuring that established financial compliance and rates remain undisturbed.
Cross-Platform Security: Even on third-party hardware, you can implement the shopreme sentry AI-powered Loss Prevention. This allows employees to perform targeted, guided spot checks on high-risk baskets across your entire store floor, regardless of who manufactured the kiosk.
Scalability: This "single integration" approach allows for rapid, cost-effective rollouts across diverse store formats, as it eliminates the need for expensive, store-wide hardware refreshes.
How do I integrate the mobile employee app for age verification and spot checks across different SCOs and Smart Carts?
shopreme supervisor is part of a unified Self-Checkout ecosystem through a single API-ready integration that connects with shopreme and any third-party SCO software, Kiosks, or Smart Carts. This centralized app allows employees to monitor real-time activities and perform remote age verification, spot checks, and more via android mobile devices or on employee devices like Honeywell or Zebra, streamlining operations without requiring extensive infrastructure changes or multiple vendor solutions.
How exactly can the shopreme Supervisor App reduce labor costs and store workload for retail employees managing Self-Checkout?
The shopreme Supervisor employee app significantly optimizes labor by transitioning staff from a reactive to a proactive "only act when needed" model, and it's connectivity with all Self-Checkout touchpoints regarding store management and hardware control.
Key features that save on workload include:
Next-Generation age verification: Employees receive haptic feedback on their mobile devices and can approve purchases remotely via a quick sight check, eliminating the need to walk to the terminal. For Scan & Go users, the system uses biometric age caching (e.g., Face ID). After one-time manual verification, subsequent age-restricted purchases can be biometrically approved by the user, saving an average of 596 minutes per month.
Four-layered, AI-enhanced Loss Prevention: Instead of performing time-consuming random audits, staff only conduct optional spot checks when the four-layered loss prevention software flags a high-risk basket. For Smart Carts, AI camera vision and scale-based models even add another security layer.
The shopreme sentry AI layer: This hardware-agnostic Loss Prevention software layer achieves four times higher selection accuracy than random rules by analyzing behavioral data. shopreme sentry is also available for third-party Self-Checkout solutions.
Guided spot checks: The app provides a guided process for these checks, with the possibility to highlight specific products to monitor to ensure the inspection is fast and non-disruptive.
Behavioral Deterrence: Workload is further reduced by proactive security reminders sent to customers' apps/devices. By making shoppers aware of security measures, such as potential spot checks, the system drastically reduces the likelihood of theft. This results in fewer security incidents for staff to resolve.
Centralized Control: The Supervisor App provides live basket views and transaction history for all Self-Service touchpoints, including SCOs, Smart Carts, and mobile apps, through a single interface. This centralized ecosystem enables one employee to oversee the entire Self-Checkout environment while moving freely through the store. New hardware can be installed in seconds via QR, and existing hardware can be managed in the same app.
