famila Nordost Self-Checkout Ecosystem
famila Nordost Self-Checkout Ecosystem
Together with shopreme and Bela IT, German retailer famila Nordost built a connected Self-Checkout ecosystem that brings Handscanners, Smart Carts, Loss Prevention, Retail Media, and employee processes together through one software integration.
Together with shopreme and Bela IT, German retailer famila Nordost built a connected Self-Checkout ecosystem that brings Handscanners, Smart Carts, Loss Prevention, Retail Media, and employee processes together through one software integration.
The Success in Numbers
Average Smart Cart
Basket Size
22.64 items
User Feedback
93,6% very satisfied
Age Verification
96% completed within 15 seconds
The Challenge
famila Nordost wanted more than individual Self-Checkout solutions. The goal was to establish a flexible, long-term Self-Checkout ecosystem that could serve different shopping preferences, make efficient use of existing infrastructure and Self-Checkout Kiosks, and support new technologies and services without starting from scratch.
Different customers prefer different ways to shop, and for retailers, offering this flexibility introduces a challenge: how can multiple Self-Checkout touchpoints and employee operations coexist without multiplying integrations, tasks, operational complexity and risks?
famila Nordost wanted more than individual Self-Checkout solutions. The goal was to establish a flexible, long-term Self-Checkout ecosystem that could serve different shopping preferences, make efficient use of existing infrastructure and Self-Checkout Kiosks, and support new technologies and services without starting from scratch.
Different customers prefer different ways to shop, and for retailers, offering this flexibility introduces a challenge: how can multiple Self-Checkout touchpoints and employee operations coexist without multiplying integrations, tasks, operational complexity and risks?
The Solution: An Integrated Ecosystem
Together with shopreme and Bela IT, famila Nordost established a connected Self-Checkout ecosystem built around a single software integration to the existing IT landscape.
shopreme connects different Self-Checkout touchpoints through a single integration with the retailer's existing systems. From mobile Scan & Go and Handscanners to Smart Carts and Self-Checkout kiosks, the ecosystem allows retailers to offer different shopping journeys while reusing their POS, ERP and loyalty integrations. Beyond the customer-facing software, it brings together Loss Prevention, employee processes, Retail Media, hardware management and centralized analytics. Instead of managing separate solutions, retailers can operate and expand their Self-Checkout offering through one connected ecosystem.
At famila Nordost, this approach started with Zebra PS30 Handscanners and the shopreme Supervisor App for store employees. From 2026, customers can now choose between Zebra PS30 Handscanners and Smart Carts with detachable Hanshow tablets in selected stores, using the familiar unlocking process via the famila App. Both solutions use the familiar unlocking process through the famila App, and share the same charging infrastructure.
Rather than introducing an independent Smart Cart solution, famila Nordost extended its existing Self-Checkout infrastructure with another customer touchpoint:
One integration: Existing POS, ERP and loyalty integrations are reused across Self-Checkout touchpoints. Checkout is possible directly on the Smart Cart screen, or at existing third-party Self-Checkout kiosks via simple QR handover.
Multi-layer Loss Prevention: In addition to the multi-layered software loss prevention across solutions, AI camera vision on Smart Carts adds another layer of security, allowing for targeted, guided spot checks instead of random interventions.
Connected employee processes: The shopreme Supervisor App supports age verification, spot checks and customer assistance.
Centralized management: The shopreme Management Console connects transaction analytics, hardware management, Loss Prevention insights and Retail Media across devices.
Together with shopreme and Bela IT, famila Nordost established a connected Self-Checkout ecosystem built around a single software integration to the existing IT landscape.
shopreme connects different Self-Checkout touchpoints through a single integration with the retailer's existing systems. From mobile Scan & Go and Handscanners to Smart Carts and Self-Checkout kiosks, the ecosystem allows retailers to offer different shopping journeys while reusing their POS, ERP and loyalty integrations. Beyond the customer-facing software, it brings together Loss Prevention, employee processes, Retail Media, hardware management and centralized analytics. Instead of managing separate solutions, retailers can operate and expand their Self-Checkout offering through one connected ecosystem.
At famila Nordost, this approach started with Zebra PS30 Handscanners and the shopreme Supervisor App for store employees. From 2026, customers can now choose between Zebra PS30 Handscanners and Smart Carts with detachable Hanshow tablets in selected stores, using the familiar unlocking process via the famila App. Both solutions use the familiar unlocking process through the famila App, and share the same charging infrastructure.
Rather than introducing an independent Smart Cart solution, famila Nordost extended its existing Self-Checkout infrastructure with another customer touchpoint:
One integration: Existing POS, ERP and loyalty integrations are reused across Self-Checkout touchpoints. Checkout is possible directly on the Smart Cart screen, or at existing third-party Self-Checkout kiosks via simple QR handover.
Multi-layer Loss Prevention: In addition to the multi-layered software loss prevention across solutions, AI camera vision on Smart Carts adds another layer of security, allowing for targeted, guided spot checks instead of random interventions.
Connected employee processes: The shopreme Supervisor App supports age verification, spot checks and customer assistance.
Centralized management: The shopreme Management Console connects transaction analytics, hardware management, Loss Prevention insights and Retail Media across devices.
“This (snap cart) is a really great solution. Our customers expect us to deliver innovative and exciting solutions at the POS. We are always looking for new ways to offer our customers an impressive shopping experience with targeted touchpoints, even in the digital world."
Florian Behrens
Florian Behrens
CIO Bartels-Langness
CIO Bartels-Langness
The Results: Customer Choice & Operational Efficiency
The first results of integrating Smart Carts next to the already established Handheld Scanners demonstrate how two Self-Checkout formats can succeed alongside each other. Within weeks, Smart Carts accounted for 56.3% of transactions across the two shopreme self-scanning formats, while Handscanners accounted for 43.7%.
With 93.6% of user feedback rated “very happy” and 96% of age verifications completed within 15 seconds, the figures also highlight the importance of customer experience and efficient employee processes.
The project received industry recognition at the Reta Awards 2026, where famila Nordost was named a finalist and shopreme received the Top Supplier Retail 2026 award. The ecosystem also won first place in Checkout & Smartstore at the REGAL Re|Tech Awards 2026.
For famila Nordost, Self-Checkout is built around a connected foundation that supports different shopping preferences, simplifies store operations and makes it easier to introduce new services without starting from scratch.
The first results of integrating Smart Carts next to the already established Handheld Scanners demonstrate how two Self-Checkout formats can succeed alongside each other. Within weeks, Smart Carts accounted for 56.3% of transactions across the two shopreme self-scanning formats, while Handscanners accounted for 43.7%.
With 93.6% of user feedback rated “very happy” and 96% of age verifications completed within 15 seconds, the figures also highlight the importance of customer experience and efficient employee processes.
The project received industry recognition at the Reta Awards 2026, where famila Nordost was named a finalist and shopreme received the Top Supplier Retail 2026 award. The ecosystem also won first place in Checkout & Smartstore at the REGAL Re|Tech Awards 2026.
For famila Nordost, Self-Checkout is built around a connected foundation that supports different shopping preferences, simplifies store operations and makes it easier to introduce new services without starting from scratch.
"We tailored snap cart to famila's needs to increase customer loyalty and satisfaction with features such as retail media, while providing a flexible, user-friendly shopping experience. We are delighted to be working with such an innovative retailer as Bartels-Langness to deliver an impressive self-checkout experience for famila customers".
Florian Burgstaller
Florian Burgstaller
CEO shopreme
CEO shopreme
On Stage at EuroShop 2026
Looking Ahead
The collaboration continues to explore opportunities for more personalized shopping experiences, digital services and connected checkout journeys.
As Florian Behrens, CIO of Bartels-Langness, emphasized when introducing the project, the goal was to establish a cost-efficient Self-Checkout foundation that could continuously evolve with additional services.
The collaboration continues to explore opportunities for more personalized shopping experiences, digital services and connected checkout journeys.
As Florian Behrens, CIO of Bartels-Langness, emphasized when introducing the project, the goal was to establish a cost-efficient Self-Checkout foundation that could continuously evolve with additional services.
“We succeeded and the project pipeline is well filled.”
"We succeeded and the project pipeline is well filled".
Florian Behrens
Florian Behrens
CIO Bartels-Langness
CIO Bartels-Langness
Success Stories with shopreme
Auchan, offering modern and high-quality retail experiences in more than 220 stores in Romania and Poland, continues digitalizing its stores by introducing Scan & Go based on the powerful shopreme SDK.
Read more
BILLA AG, an Austrian retail innovation leader, was looking for a cutting-edge solution to give their customers the most convenient shopping experience.
Read more
This subsidiary of the XXXLutz Group, the world’s second largest furniture retailer, uses shopreme so their customers can self-order furniture from the warehouse.
Read more
Mömax a multinational furniture retailer provides self-ordering from the warehouse using shopreme.
Read more
REWE, Europe’s 5th largest food retailer with more than 3500 stores, uses the shopreme SDK to provide its customers a fast and convenient shopping experience, starting with more than 110 stores.
HIT, part of the Dohle Handelsgruppe, is known for its great variety of first-class products. With Scan & Go and exit hardware from shopreme, the food retailer now offers a perfect hybrid in-store shopping experience and achieves exceptionally high adoption rates.
Penny, daughter of the REWE Group and one of the world’s most successful discount supermarket chains with over 3550 stores, has rolled out shopreme Scan & Go in more than 160 stores to provide its customers frictionless self-checkout.
Read more
Europe’s leading premium beauty retailer with around 2,400 stores in 26 European countries also chose shopreme as its mobile self-checkout solution to offer a unique customer journey in its new flagship store.
Read more
Auchan, offering modern and high-quality retail experiences in more than 220 stores in Romania and Poland, continues digitalizing its stores by introducing Scan & Go based on the powerful shopreme SDK.
Read more
BILLA AG, an Austrian retail innovation leader, was looking for a cutting-edge solution to give their customers the most convenient shopping experience.
Read more
This subsidiary of the XXXLutz Group, the world’s second largest furniture retailer, uses shopreme so their customers can self-order furniture from the warehouse.
Read more
Mömax a multinational furniture retailer provides self-ordering from the warehouse using shopreme.
Read more
REWE, Europe’s 5th largest food retailer with more than 3500 stores, uses the shopreme SDK to provide its customers a fast and convenient shopping experience, starting with more than 110 stores.
HIT, part of the Dohle Handelsgruppe, is known for its great variety of first-class products. With Scan & Go and exit hardware from shopreme, the food retailer now offers a perfect hybrid in-store shopping experience and achieves exceptionally high adoption rates.
Penny, daughter of the REWE Group and one of the world’s most successful discount supermarket chains with over 3550 stores, has rolled out shopreme Scan & Go in more than 160 stores to provide its customers frictionless self-checkout.
Read more
Europe’s leading premium beauty retailer with around 2,400 stores in 26 European countries also chose shopreme as its mobile self-checkout solution to offer a unique customer journey in its new flagship store.
Read more
Auchan, offering modern and high-quality retail experiences in more than 220 stores in Romania and Poland, continues digitalizing its stores by introducing Scan & Go based on the powerful shopreme SDK.
Read more
BILLA AG, an Austrian retail innovation leader, was looking for a cutting-edge solution to give their customers the most convenient shopping experience.
Read more
This subsidiary of the XXXLutz Group, the world’s second largest furniture retailer, uses shopreme so their customers can self-order furniture from the warehouse.
Read more
Mömax a multinational furniture retailer provides self-ordering from the warehouse using shopreme.
Read more
REWE, Europe’s 5th largest food retailer with more than 3500 stores, uses the shopreme SDK to provide its customers a fast and convenient shopping experience, starting with more than 110 stores.
HIT, part of the Dohle Handelsgruppe, is known for its great variety of first-class products. With Scan & Go and exit hardware from shopreme, the food retailer now offers a perfect hybrid in-store shopping experience and achieves exceptionally high adoption rates.
Penny, daughter of the REWE Group and one of the world’s most successful discount supermarket chains with over 3550 stores, has rolled out shopreme Scan & Go in more than 160 stores to provide its customers frictionless self-checkout.
Read more
Europe’s leading premium beauty retailer with around 2,400 stores in 26 European countries also chose shopreme as its mobile self-checkout solution to offer a unique customer journey in its new flagship store.
Read more
Auchan, offering modern and high-quality retail experiences in more than 220 stores in Romania and Poland, continues digitalizing its stores by introducing Scan & Go based on the powerful shopreme SDK.
Read more
BILLA AG, an Austrian retail innovation leader, was looking for a cutting-edge solution to give their customers the most convenient shopping experience.
Read more
This subsidiary of the XXXLutz Group, the world’s second largest furniture retailer, uses shopreme so their customers can self-order furniture from the warehouse.
Read more
Mömax a multinational furniture retailer provides self-ordering from the warehouse using shopreme.
Read more
REWE, Europe’s 5th largest food retailer with more than 3500 stores, uses the shopreme SDK to provide its customers a fast and convenient shopping experience, starting with more than 110 stores.
HIT, part of the Dohle Handelsgruppe, is known for its great variety of first-class products. With Scan & Go and exit hardware from shopreme, the food retailer now offers a perfect hybrid in-store shopping experience and achieves exceptionally high adoption rates.
Penny, daughter of the REWE Group and one of the world’s most successful discount supermarket chains with over 3550 stores, has rolled out shopreme Scan & Go in more than 160 stores to provide its customers frictionless self-checkout.
Read more
Europe’s leading premium beauty retailer with around 2,400 stores in 26 European countries also chose shopreme as its mobile self-checkout solution to offer a unique customer journey in its new flagship store.
Read more
Kevin Müller
Director Retail Acceleration
Kevin Müller
Kevin Müller
Director Retail Acceleration
